FAQ

What is CHAFEI?

CHAFEI.shop offers selected coffee and tea from China. We are dedicated to fostering exchanges in the culture and market, providing a platform for enthusiasts to purchase and interact. Read Our Values to learn more.
 

What currency are the prices in?

All prices are listed in USD.
 

I’ve bought. When will I receive my product?

If the products you’ve ordered are in stock, your order will typically ship within 2 – 6 business days after the product sale period ends. Shipping time is usually 7 – 9 business days for US orders.

 

Where do you ship to?

Based on your feedback, we now support international orders directly through the online checkout! 
 

Do you accept returns or exchanges?

Yes! We have a 30 day, no questions asked Return Policy. In addition, we accept exchanges if the product arrives to you damaged.
 

What about product warranties?

Some products come with product warranty offered by the distributor and/or manufacturer. Unless otherwise noted, we does not handle product warranty claims.
 

I need help! What should I do?

If you have any questions, we’d love to help you! The best way to reach us is via email at: chafei[at]beiyulou.com